Refund policy

RETURN & REFUND POLICY

At VIRELIA, your satisfaction is our top priority. That's why every order is protected by our 30-Day Money-Back Guarantee.

You have 30 days after receiving your order to request a return or refund.

RETURN ELIGIBILITY

To be eligible for a return or refund, please contact us within 30 days of receiving your order.

If you are not completely satisfied with your purchase, simply email us at:

support.tryvirelia@gmail.com

Please include your order number and a brief description of your experience.

30-DAY MONEY-BACK GUARANTEE

We stand behind the quality of our products and want you to feel confident trying VIRELIA.

If you're not satisfied with your purchase for any reason within 30 days of delivery, simply contact our support team. We will gladly assist you with the refund process.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order upon delivery and contact us immediately if:

- Your product arrived damaged.
- Your order is defective.
- You received the wrong item.
- Part of your order is missing.

Please provide your order number along with clear photographs of the product and packaging so that we can quickly resolve the issue.

Depending on the situation, we may offer a replacement, store credit, or a full refund.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different product, please contact our support team and we will be happy to assist you.

EUROPEAN UNION – RIGHT OF WITHDRAWAL

If your order is shipped to a country within the European Union, you may have additional statutory rights under applicable consumer protection laws, including the right to withdraw from certain purchases within 14 days.

These statutory rights are not affected by our 30-Day Money-Back Guarantee.

REFUNDS

Once your refund request has been reviewed and approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider or financial institution.

If more than 15 business days have passed since your refund was approved, please contact us at:

support.tryvirelia@gmail.com

CONTACT US

If you have any questions regarding returns, refunds, or your order, please don't hesitate to contact us at:

support.tryvirelia@gmail.com